NHSE complaints
When patients make complaints direct to NHSE practices will receive a letter from NHSE requesting a response within three working days. This is often not practically possible to achieve, as many clinicians may be involved, and advice may need to sought from indemnity providers. We have discussed this with NHSE, and they have acknowledged that practices may not be able to provide a detailed response in their requested time scale. Thus practices are asked to provide a short response initially, which acknowledges receipt of the complaint, and sets out an expected timeframe for a full response.
Related guidance...
Dispensing List Validation
From time to time NHS Engalnd go through a process of validating the dispensing lists of practices. NHS England will write to your...
Requests from Schools
Schools frequently request information from GPs regarding a child’s health conditions, their absence from school, or to certify that...
Flu orders following recent NHSE/I guidance
Flu orders following recent NHSE/I guidance NHSE NHSEI Following the recent publication of the guidance for the 2022/23 flu programme,...
Fuller Stocktake
Fuller Stocktake report integrating primary care NHSE/I recently published the 'Fuller Stocktake report' on the next steps for...
Prescribing at the request of a specialist
Prescribing at the request of a specialist In February 2018 we produced guidance regarding when GPs should and should not prescribe at...
General Practice Alert State (GPAS)
General Practice Alert State, GPAS, OPEL, Alert, Practice, Warning, Level General Practice Alert State - please continue to submit your...
CQC Update
The CQC published its State of Care report recently, which is an annual assessment of health and social care in England. The report...
NHSE guidance on prescribing over-the-counter medications
In March NHSE published guidance regarding the prescribing of OTC medications. This guidance suggests that the NHS could save £100m per...
Performance Matters - Clinical Coding of Chronic Disease Reviews for QOF
Recent CQC visits to practices, and post-payment visits (PPVs) by CCG and NHSE have highlighted that there are wide differences from...
Amendments to GMS/PMS Contract Regulations - October 2020
Amendments to GMS/PMS Contract Regulations October 2020 Although there are a number of minor changes, those with the most relevance...
In this section
- Appraisals for Salaried GPs
- Cancer Care Reviews
- Core Hours
- Corporate Malpractice Cover
- Death Certificates and Cremation Forms
- End of Life Care - Updated Guidelines
- February/ March Newsletter
- Flu vaccination for patients with HIV
- GP Practice and CCG Responsibilities for Data Protection Officers (DPO)
- Healthy Minds Lincolnshire GP Referral Form
- Holiday Pay For Locum GPs
- Identifying Overseas Patients
- Introduction of ReSPECT to Lincolnshire
- July/ August Newsletter
- Lincolnshire 0 - 19 Service
- LMC Newsletter - May 2018
- LMC Newsletter - Practice In Touch - Oct 2019
- LMC Newsletter - Practice In Touch Summer Edition
- Medical Record Requests from the Police
- Medication for patients travelling abroad
- Medication for Schools
- Multi-agency Risk Assessment Conferences (MARAC)
- New Contact Details for Sexual Health Services
- NHS GP Health Service - England
- NHSE complaints
- NHSE guidance on prescribing over-the-counter medications
- Partnership Review - Interim Report
- Performance Matters - Exposure to Blood Borne Viruses (BBV)
- Poster for Practices- Hospital Queries
- Practice Leaflets in Accessible Formats
- Practice Mergers
- Prescribing Antivirals to Patients in Care Homes
- Primary Care Workload Observatory
- Quality First- Enabling Practices to Provide Excellent Care
- Reducing the burden of Appraisal
- Removing patients from your list of registered patients
- Retention of PGDs
- Shared Care Update
- Unfair Comments on Websites
- Which Flu
- Support
- Another page
Record learning
Share this
About this page
- Updated on Monday, 29 July 2019
- 1499 hits