Home Menu

NHSE complaints

When patients make complaints direct to NHSE practices will receive a letter from NHSE requesting a response within three working days. This is often not practically possible to achieve, as many clinicians may be involved, and advice may need to sought from indemnity providers. We have discussed this with NHSE, and they have acknowledged that practices may not be able to provide a detailed response in their requested time scale. Thus practices are asked to provide a short response initially, which acknowledges receipt of the complaint, and sets out an expected timeframe for a full response.

 

 

 

 

Related guidance...

Dispensing List Validation

From time to time NHS Engalnd go through a process of validating the dispensing lists of practices. NHS England will write to your...

Requests from Schools

Schools frequently request information from GPs regarding a child’s health conditions, their absence from school, or to certify that...

Consultation

Dear %recipient.firstname%, NHSE are consulting regarding "Items which should not be routinely prescribed in primary care" including;...

NHSE guidance on prescribing over-the-counter medications

In March NHSE published guidance regarding the prescribing of OTC medications. This guidance suggests that the NHS could save £100m per...

Performance Matters - Clinical Coding of Chronic Disease Reviews for QOF

Recent CQC visits to practices, and post-payment visits (PPVs) by CCG and NHSE have highlighted that there are wide differences from...

CQC Update

The CQC published its State of Care report recently, which is an annual assessment of health and social care in England. The report...

Lincolnshire 0 - 19 Service

The LMC has heard many concerns from practices that the level of service for children has significantly reduced since the development of...

Safeguarding Collaborative Arrangements

Collaborative arrangements The NHS Act obliges NHS bodies to provide advice to statutory bodies in relation to social services,...

Practice Leaflets in Accessible Formats

NHS England have asked the LMC to advise practices about what is expected with regard to provision of practice leaflets. The content of...

GP Practice and CCG Responsibilities for Data Protection Officers (DPO)

Since April 2018, CCGs have been required to provide IG advice and DPO support to practices. The new GP contract announced that this...