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Online access for patients at weekends & in the evening

There is no requirement to provide patients with access to online services at the weekend or in the evening when the practice is closed.

 

Before the pandemic, as part of the 2019 GP contract deal (paragraph 5.10 (i)) GPC England agreed that it would eventually become contractual for practices to offer online consultations during core hours. This agreement has not yet been added to the contract regulations, so is not currently a contractual requirement. It is therefore for practices to determine how best they use online consultation systems, including what hours they are available, and they should try to use them in such a way that helps with triage and workload management, enabling the delivery of a safer and more accessible service to all their patients.

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