Home Menu

Treatment of Dental Problems


Patients presenting with possible dental problems

This guidance informs GPs of their obligations to patients either requesting emergency dental treatment or asking for an NHS prescription for drugs recommended by private or NHS dentists. It is aimed at all GP’s including out of hours practitioners.

GPs and practice teams should make themselves aware of in hours and out-of-hours dental services available locally to manage urgent and emergency dental conditions. This may include NHS Choices, NHS 111, local dental access centres and local NHS dentists. 

Emergency dental services

General dental practitioners have an ethical responsibility to provide reasonable access to advice and emergency treatment for their patients, including those who are seen under a private contract. A dentist’s immediate responsibility for in-hours urgent dental care applies to patients who are currently undergoing or have recently completed a course of dental treatment with them. However, dentists are not available to see patients 24 hours a day.

NHS commissioning and planning bodies are responsible for the provision of out-of-hours dental care. Most provide emergency out-of-hours dental treatment for patients. Commissioning and planning bodies may also buy in-hours open access urgent sessions from dental practices.

The General Dental Council’s principles are that dental professionals are responsible for putting patient’s interests first and that they must cooperate with other members of the dental team and other healthcare colleagues. Therefore, dentists have an ethical responsibility to make appropriate arrangements for access to emergency treatment outside of normal hours and make sure that such arrangements are known to patients for example, information around the out of hours care available in that area. Despite this, many patients will contact their GP when they require emergency dental treatment.

GPs should not attempt to manage a condition requiring dental skills unless they have the appropriate training and expertise. Both the civil courts and the GMC require doctors to have appropriate skills for any treatment they offer.

Even in cases where the patient is not ‘registered’ with a dentist, and the GP is unable to contact a local emergency dental service, the treatment of dental problems is not the responsibility of GPs. In such circumstances, the patient should be advised to contact local urgent or emergency dental services, or in severe circumstances the nearest accident and emergency department.

If GPs choose to treat a patient themselves such treatment would be provided under general medical services and the level of skill and degree of care the GP would be expected to exercise is that of a general medical practitioner. The determination of a complaint against a GP would take this into account.

GPs should also be aware of the following legal and contractual obligations1:

Before refusing to treat a patient asking for emergency dental treatment, a GP must ascertain that the condition requires only dental treatment. Primary care teams must put themselves in a position to judge the nature of the patient's condition by undertaking reasonable enquiries and where appropriate a clinical assessment.

Having established an apparent dental problem, GPs or practice teams should signpost to a dentist or local emergency service or if they feel necessary refer a patient for any further assessment and treatment, to secondary care.

Everyone in the practice team must do their best to ensure the patient doesn’t need the attention of a GP when signposting.

If the patient has no usual dentist, or there is no response from the usual dentist, the patient should contact the local NHS 111 (England), NHS 24 (Scotland), NHS Direct or local dental helplines (Wales) or the Health and Social Care Board (Northern Ireland).

Patients presenting with signs of spreading infection or systemic involvement of a dental infection should be referred immediately to secondary care for appropriate surgical management. Signs and symptoms of this may include, diffuse or severe facial swelling, trismus, dysphagia, fever or malaise.

1. The GP’s obligation to refer is set out in regulation 15(4)(b) [Essential services] of the GMS Regulations and in schedule 5, part 1, paragraph 1 of the National Health Service (Personal Medical Services Agreements) Regulations 2004.

Acute dental conditions 

Many dental problems arise as a consequence of tooth decay or gum disease. Clinical guidelines recommend that the first-line treatment for acute dental conditions should be an operative intervention, such as extraction or root canal treatment. Acute dental abscesses respond well to local surgical treatment and for patients presenting with bleeding and trauma early diagnosis and referral to a dentist is advised. However antibiotics are not recommended for the treatment of many acute dental conditions and should only be prescribed in patients exhibiting signs of local or systemic spread or for those who are moderately or severely immunocompromised.

Oral cancer / patholgy /medicine

Patients who smoke, use smokeless tobacco and consume excessive alcohol are at high risk of oral cancer. Human Papilloma Virus (HPV) infection is also a risk factor for oro-pharyngeal cancers. Many patients visit GP practices with co-morbidities associated with smoking and alcohol abuse but do not visit the dentist for regular check-ups. Current advice is for all adults, including those without any natural teeth, to have an oral health risk-assessment and full examination at least once every 24 months and more frequently if required.

Many patients may present to GP surgeries with oral pathologies including suspected oral cancers. GP surgeries must be aware of the local arrangements in place for the urgent referral pathway for suspected oral cancer cases. A patient who sees a GP or another member of the practice clinical team with a non-suspicious oral pathology should also be advised to see a dentist for full examination as soon as possible.

Oral health & general health 

Many general health conditions (e.g. diabetes, stress, organ transplantation, stroke, chemotherapy etc.) and/or drugs can cause oral health problems. These patients should be advised to see a dentist for examination and management/treatment as required.

In many occasions, complications such as infections as a result of untreated tooth decay and/or gum disease can be prevented through a full dental examination and treatment before starting medical treatment or undergoing surgery e.g. IV bisphosphonate, chemotherapy and any treatment/surgery that suppresses a patient’s immune system.


Dentists are obliged to issue NHS prescriptions to NHS patients where required. They also have a duty of care to issue private prescriptions to private patients.

If, after seeing a dentist, a patient asks their GP for an NHS prescription, the GP should make a reasonable investigation into the patient’s condition and accept responsibility for that aspect of a patient's condition before issuing an NHS prescription (paragraph 39 of the NHS (GMS Contracts) Regulations 2004 at annex 1). GPs should be cautious about accepting a patient’s understanding of dental advice and, although they may take a dentist's advice into consideration, GPs should satisfy themselves that what they prescribe is appropriate to the patient's condition.

Full guidance can be viewed on the BMA website by clicking here

Related guidance...

Home Visiting

Visiting patients at home is a part of the GMS contract. The GMS contract states; 7.6.1 In the case of a patient whose medical...

Primary-Secondary Care Interface

On-going work to implement the NHS Standard Contract In 2015/16 NHS England recognised that general practices were being burdened with...

Medication for patients travelling abroad

The LMC has been asked whether practices can issue medications for patient’s travelling abroad. The BMA has good advice about this which...

Gillick-Fraser Competence

GPs frequently see patients who are aged under 18 years of age without the parents being present. If the GP decides to treat these...

Protected Learning Time- patient access to advice

Holding protected learning time (PLT) in practices is essential for quality development and education for all practice staff. The GMS...

Performance Matters - Exposure to Blood Borne Viruses (BBV)

The LMC is regularly involved in representing and supporting doctors who have been identified as having “performance” issues. The LMC...

Onward referral from Emergency Departments

Onward referral from Emergency Departments Onward referral from Emergency Departments Emergency Departments do not have the ability...

New Patient Registrations

Legislation Under the terms of their primary medical services contracts, GP practices cannot refuse an application to join its list of...

Identifying Overseas Patients

The new GMS1 form has sections on it for patients to complete regarding their country of origin and details of EHIC or PRC card. All...

Cancer Care Reviews

Practices are incentivised through QOF to perform a Cancer Care Review for patients newly diagnosed with cancer. These CCRs are hoped to...