Home Menu

UPDATED STANDARD OPERATING PROCEDURE (SOP)

UPDATED STANDARD OPERATING PROCEDURE (SOP) TO SUPPORT RESTORATION OF GENERAL PRACTICE SERVICES

 

NHSEI have written to practices to inform them of the updated standard operating procedure.  This letter advises practices to make two important changes.

 

Firstly, to have face-to-face appointments available.  Surgeries have been doing this throughout the pandemic, however, the letter states that patients should have input into what mode of consultation they receive.  Practices should thus continue to triage patients and offer face-to-face appointments if clinically indicated.  If a patient wants a face-to-face appointment but it is not clinically indicated there is no contractual requirement for this to be offered.

 

Secondly, the letter advises that receptions should be open to patients.  Again there is no contractual requirement for you to do this, as long as you have a system by which you can assess and prioritise patients.  If you feel that the risk of opening your reception area is too great, then you do not have to.  You should risk assess whether your staff and patients have adequate immunity through immunisation before allowing free access to your reception areas.

 

The GP contract is clear, that services should be provided "in the ​manner determined by the contractor’s practice in discussion with the patient", thus you are able to determine what is the best way to provide services in discussion with your patient group.

 

BMA have written a robust response to the NHSEI letter-  https://www.bma.org.uk/bma-media-centre/gps-let-down-by-tone-deaf-nhs-england-letter-on-face-to-face-appointments-says-bma

Related guidance...

SOP for practices from 19th July 2021

Standard Operating Procedure for practices from 19th July 2021 NHSEI PHE Guidance Infection Prevention and Control Service...

Practice In Touch - LMC Newsletter May 2021

newsletter may 2021 Please find this month's edition of the LMC newsletter, 'Practiice in Touch', attached. This issue includes the...

Practice Call-Back Policy

Practice Call-back Policy Healthwatch Lincolnshire Practice Call-Back Policy Healthwatch Lincolnshire have recently surveyed...

General Practice Infographics

General Practice Infographics We have created infographics for general practices to use on their websites and social media. These...

Primary-Secondary Care Interface

On-going work to implement the NHS Standard Contract In 2015/16 NHS England recognised that general practices were being burdened with...

Prescribing at the request of a specialist

Prescribing at the request of a specialist In February 2018 we produced guidance regarding when GPs should and should not prescribe at...

GENERAL PRACTICE COVID CAPACITY EXPANSION FUND

Covid funding (written by: Dr Kieran Sharrock) NHSEI have announced that £150m will be made available to general practice through the...

Home Visiting

Visiting patients at home is a part of the GMS contract. The GMS contract states; 7.6.1 In the case of a patient whose medical...

Lincs Post-COVID Rehab Assessment Service

Lincs Post-COVID Rehab Assessment Service Is your patient still experiencing covid symptoms beyond 12 weeks? Have symptoms been...

Safeguarding Collaborative Arrangements

Collaborative arrangements The NHS Act obliges NHS bodies to provide advice to statutory bodies in relation to social services,...