Our colleagues in ophthalmology wanted to highlight the best way to refer in URGENT (<24 hour) cases after a case that ideally would have been seen the same day was referred to the ophthalmology RTS system (triage system for consultants to grade referrals electronically) as “URGENT”.

That system is not constantly checked for new referrals and so the referral was not picked up for a couple of days.

For cases where you feel the patient needs to be seen urgently within 24 hours, the advice is to:

1. Call eye clinic directly to speak to the on-call team.
2. If the above is not successful, to call ophthalmology secretaries to assist in urgent (<24hour) review.