Care Coordinator – Frailty Team | Welby Group

Care Coordinator – Frailty Team

Location: Primary Care Network (PCN) / Community

Reports to: PCN Manager / Lead ANP

Contract: 30 hours per week, 18-month fixed-term

About the Role

We are pleased to offer an exciting opportunity for a Care Coordinator to join the Frailty Team within Trent Primary Care Network (PCN). This is a newly created role designed to support the proactive, person-centred care of our most vulnerable patients, particularly those living with frailty or complex long-term conditions.

Working closely with our multidisciplinary team (MDT), you will coordinate care plans, improve communication between services, and act as a key point of contact for patients and carers. You will work both in the community and across our PCN practices, making a real difference to people’s lives.

Main Duties and Responsibilities

Act as the first point of contact for frail and vulnerable patients and their families.
Support patients in navigating health, social care, and voluntary sector services.
Schedule and coordinate assessments, reviews, and follow-up appointments.
Maintain accurate and up-to-date patient records in line with GDPR and clinical protocols.
Participate in multidisciplinary team (MDT) meetings and contribute to personalised care plans.
Identify patients who may benefit from proactive care planning and coordination.
Help improve access to services and ensure patients receive the right care at the right time.
Promote self-management and patient engagement in care decisions.

About You

Essential:

Experience working in a health, social care, or community setting.
Excellent interpersonal and communication skills, both written and verbal.
Strong organisational skills with the ability to prioritise and manage workload effectively.
Comfortable using clinical systems and IT platforms (e.g., EMIS, SystmOne, MS Office).
A caring and compassionate approach, with a strong focus on patient needs.
Ability to work both independently and as part of a wider team.

Desirable:

NVQ Level 3 in Health and Social Care (or equivalent qualification).
Understanding of frailty, long-term conditions, and complex patient needs.
Previous experience working in a PCN or multidisciplinary healthcare environment.

What We Offer

NHS Pension Scheme – with 23.7% employer contribution.
33 days’ annual leave (pro rata) – including bank holidays.
Employee Assistance Programme (EAP) – for wellbeing and support.
Regular staff social events and monthly recognition awards.
Sick pay scheme and free on-site parking.
Supportive induction and mentorship.
Ongoing professional development and training opportunities.

How to Apply

If you’re passionate about improving care for frail individuals and want to be part of a team that values compassion, collaboration, and innovation, we’d love to hear from you.

Please send your CV and a covering letter outlining your suitability to:
Grace Bowker – grace.bowker@nhs.net
Closing date:18th July, 2025