GP Patient Survey – 2025
The 2025 GP Patient Survey results, which includes information on patient experience of general practice has been published today.
The results of the survey show improvements in patients’ experience of general practice when compared with 2024.
Key findings include:
- 4% of patients had a good overall experience of their GP practice, an increase of 1.5% from 2024.
- Compared with 2024, more patients reported they had tried contacting their general practice using their website or the NHS App.
- Across all three contact methods that patients were asked about (phone, practice website, and NHS App), around 50% of patients reported they generally found it ‘easy’ to contact their general practice.
- 4% of patients had used online GP practice services, a 5.4% increase from 2024.
The results are a positive reflection of the hard work of teams in rolling out measures such as improved digital telephony, triage systems and training care navigators.
Ipsos, who run the survey on behalf of NHS England, are hosting a webinar on 17 July, 12.30pm-1pm where more information about the survey, looking at key results from 2025 and how they compare to last year, will be provided. Sign up to attend on the webinar registration page.
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The CQC Mythbuster 108: Involving and engaging with the patient population and local communities details how GP practices engage and involve local communities in primary care is incredibly important, both in terms of reducing health inequalities and hearing and acting on feedback.
