Guidance

NHS 111 remote appointment booking

NHS 111 remote appointment booking

Para 7.9B.1 of the GMS Contract states:

The Contractor must ensure that as a minimum the following number of appointments during core hours for its registered patients are made available per day for direct booking by or via a service ("a connected service") approved by NHS England that is or may be accessed via NHS 111:

  • (a) one, where the Contractor has 3,000 registered patients or fewer; or
  • (b) one for each whole 3,000 registered patients, where the Contractor has more than 3,000 registered patients.

Examples:

  • List size is 2750 = 1 slot
  • List size is 5823 = 1 slot
  • List size is 9027 = 3 slots

111 slots should be spread evenly throughout the day and allows these slots to be used by the practice if the slot has not been used up to two hours before the nominal slot time.

If you have empty 111 appointment slots in your appointment ledger you can use these for your patients. Patients should not be redirected to 111 to book these slots.

If a patient contacts your practice and is requiring on the day assessment or treatment, and you have empty 111 appointment slots, you can use these to facilitate assessment and treatment without directing the patient to book through 111.

Note:

The requirement for Practices to provide COVID-19 Clinical Assessment Service (CCAS) appointments (1 per 500 patients) has now been removed.

 

7.9B.1. The Contractor must ensure that as a minimum the following number of appointments during core hours for its registered patients are made available per day for direct booking by or via a service ("a connected service") approved by NHS England that is or may be accessed via NHS 111:
(a) one, where the Contractor has 3,000 registered patients or fewer; or
(b) one for each whole 3,000 registered patients, where the Contractor has more than 3,000 registered patients.

First Published
16 June 2021
Updated On
3 January 2024
Due to be Reviewed
31 December 2025
Not signed in.

Please Login or Register an account to access the ability to favourite this.
Share this article

You might also find this useful...

NHS 10-Year Plan
NHS 10-Year Plan
18 July 2025
The NHS 10-year plan was published last week. This plan will likely land well with the public promising same day access, genomic profiling and a single patient record while also…
Cont. Reading
GP Patient Survey – 2025
GP Patient Survey – 2025
20 July 2025
The 2025 GP Patient Survey results, which includes information on patient experience of general practice has been published today. The results of the survey show improvements in patients’ experience of…
Cont. Reading
GP Premises Survey 2025
GP Premises Survey 2025
21 July 2025
Last month we launched the GP Premises Survey 2025.  We’re calling on all practice managers and partners across England to take part. Please help us advocate for better premises and…
Cont. Reading