08/03/2024 – Complete Care Navigation

This interactive half-day session gives delegates an understanding of how care navigation works and the benefits it brings. Furthermore, delegates will learn how they can engage with patients with increased confidence. This programme provides staff with the foundation on which they can build their knowledge and skills in practice.

Objectives

  • Understand the principles of care navigation and recognise the value for practices
  • Develop an awareness of the positive impact care navigation can have
  • Understand the core competencies required for effective care navigation
  • Learn how a directory of services can help patients access the right care in a timely manner
  • Understand how telephone triage works and the need for confidentiality
  • Appreciate the importance of introductions and etiquette
  • Learn how to gather information effectively
  • Know how to recognise and respond to red flags
  • Understand how to effectively conclude a call

Delivery:

This workshop will be delivered via Microsoft Teams. You will need a computer or smart device with a working camera and microphone.

This training will be delivered by Practice Index.

 

 

Event Info

Date
8 March 2024
Time
12:30 - 15:30
Location
MS Teams
Cost
Free for LMC Members
Suitable For
Advanced Nurse Practitioner
Care Co-ordinator
Clinical Practitioner
Dispenser
GP Locum
GP Partner
GP Registrar
GP Salaried
Health Care Assistant
Nurse Practitioner
Paramedic Practitioner
Practice Administrator
Practice Manager
Practice Nurse
Practice Pharmacist
Receptionist
Registred Nursing Associate

Main Contact

Email
info@lincslmc.co.uk
Phone
Call 01522 576 659
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know

Terms

  • This training has been funded by the Lincolnshire LMC, if you need to cancel the place, you can do so online up to 7 days before the event date after that time please contact the Lincolnshire LMC on 01522 576 659.
  • If you fail to cancel your place within a reasonable time then you/ your employer may be invoiced for the cost of the place.
  • We ask that prior to booking, attendees check their calendars to make sure they are not on leave or have other commitments. We also ask that attendees give as much notice as possible when cancelling, so that the place can be used by someone else.

Please Note: Where external training providers are used, the LMC is required to submit attendee names 7 days before the courses commence. To view the LMC Privacy Policy please go to https://www.lincslmc.co.uk/privacynotice

By booking and accepting a place on this course, you are agreeing to these terms