29/02/2024 – Receptionists in Primary Care

During this session, learners will come to understand the need for protocol and etiquette when dealing with service users. The ABC of communication will be explained, along with the importance of listening and telephone skills. Challenging behaviour and conflict resolution will also be discussed to give delegates the confidence they need to deal effectively with patients.

Objectives

• Understand the three core elements of communication
• Learn the need for accuracy, brevity and clarity when communicating
• Understand why listening matters
• Discover the link between etiquette and communication in relation to telephone skills
• Gain an understanding of why you may need to adjust your communication techniques when dealing with different patient cohorts

Delivery:

This workshop will be delivered via Microsoft Teams. You will need a computer or smart device with a working camera and microphone.

This training will be delivered by Practice Index.

 

 

Event Info

Date
29 February 2024
Time
13:00 - 14:30
Location
MS Teams
Cost
Free for LMC Members
Suitable For
Advanced Nurse Practitioner
Care Co-ordinator
Clinical Practitioner
Dispenser
GP Locum
GP Partner
GP Registrar
GP Salaried
Health Care Assistant
Nurse Practitioner
Paramedic Practitioner
Practice Administrator
Practice Manager
Practice Nurse
Practice Pharmacist
Receptionist
Registred Nursing Associate

Main Contact

Email
info@lincslmc.co.uk
Phone
Call 01522 576 659
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know

Terms

  • This training has been funded by the Lincolnshire LMC, if you need to cancel the place, you can do so online up to 7 days before the event date after that time please contact the Lincolnshire LMC on 01522 576 659.
  • If you fail to cancel your place within a reasonable time then you/ your employer may be invoiced for the cost of the place.
  • We ask that prior to booking, attendees check their calendars to make sure they are not on leave or have other commitments. We also ask that attendees give as much notice as possible when cancelling, so that the place can be used by someone else.

Please Note: Where external training providers are used, the LMC is required to submit attendee names 7 days before the courses commence. To view the LMC Privacy Policy please go to https://www.lincslmc.co.uk/privacynotice

By booking and accepting a place on this course, you are agreeing to these terms