30/04/2024 – Customer Care

Delegates will come to appreciate the significance of excellent
customer care, why first impressions count and how to deal
with patients effectively. The course will include etiquette and
communication skills. In addition, delegates will learn how to manage
patients who are behaving in a rude and aggressive manner.


  • Understand the need to create a positive approach when dealing with all patients
  • Learn how to avoid stereotypical behaviours
  • Gain an understanding of an array of communication techniques that lead to a positive outcome
  • Learn how to respond to and deal with unhappy patients
  • Understand the need for effective communication skills when dealing with all patient cohorts


This workshop will be delivered via Microsoft Teams. You will need a computer or smart device with a working camera and microphone.

This training will be delivered by Practice Index.



Event Info

30 April 2024
13:00 - 14:30
MS Teams
Free for LMC Members
Suitable For
Advanced Nurse Practitioner
Care Co-ordinator
Clinical Practitioner
GP Locum
GP Partner
GP Registrar
GP Salaried
Health Care Assistant
Nurse Practitioner
Paramedic Practitioner
Practice Administrator
Practice Manager
Practice Nurse
Practice Pharmacist
Registred Nursing Associate

Main Contact

Call 01522 576 659
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know


  • This training has been funded by the Lincolnshire LMC, if you need to cancel the place, you can do so online up to 7 days before the event date after that time please contact the Lincolnshire LMC on 01522 576 659.
  • If you fail to cancel your place within a reasonable time then you/ your employer may be invoiced for the cost of the place.
  • We ask that prior to booking, attendees check their calendars to make sure they are not on leave or have other commitments. We also ask that attendees give as much notice as possible when cancelling, so that the place can be used by someone else.

Please Note: Where external training providers are used, the LMC is required to submit attendee names 7 days before the courses commence. To view the LMC Privacy Policy please go to https://www.lincslmc.co.uk/privacynotice

By booking and accepting a place on this course, you are agreeing to these terms