30/04/2024 – Customer Care
Delegates will come to appreciate the significance of excellent
customer care, why first impressions count and how to deal
with patients effectively. The course will include etiquette and
communication skills. In addition, delegates will learn how to manage
patients who are behaving in a rude and aggressive manner.
Objectives
- Understand the need to create a positive approach when dealing with all patients
- Learn how to avoid stereotypical behaviours
- Gain an understanding of an array of communication techniques that lead to a positive outcome
- Learn how to respond to and deal with unhappy patients
- Understand the need for effective communication skills when dealing with all patient cohorts
Delivery:
This workshop will be delivered via Microsoft Teams. You will need a computer or smart device with a working camera and microphone.
This training will be delivered by Practice Index.
