Practice Support Network – A CQC focus on being CARING and RESPONSIVE

Event Overview

Join us for an informative and interactive workshop led by Lincolnshire LMC's Practice Support Officer, Nick Turner, as we again delve into the intricacies of CQC compliance. This event is tailored to provide practical insights into two main themes: Is your Practice "Caring" and "Responsive".

Caring

  • CQC Mythbusters - Dispelling common myths and misconceptions related to the caring aspect of CQC compliance.
  • CQC Direct Feedback - Understanding and leveraging direct feedback from CQC to improve the caring aspects of your practice.
  • GP Patient Survey - Analysing and interpreting GP Patient Survey results for actionable insights to enhance patient care experiences.
  • Involvement in Decisions About Care - Promoting patient involvement in decision-making processes related to their care.
  • Caring Services - Implementing and maintaining caring services that align with CQC standards and exceed patient expectations.
  • Privacy and Dignity - Ensuring patient privacy and dignity are prioritised in all aspects of care delivery.

Responsive

  • CQC Mythbusters - Further myth-busting, with a focus on aspects related to the responsive aspect of CQC compliance.
  • Responding to & Meeting People’s Needs - Strategies for effectively responding to and meeting the diverse needs of your patient population.
  • Timely Access to the Service - Ensuring prompt and efficient access to healthcare services, aligning with CQC standards for responsiveness.
  • Listening & Learning from Concerns/Complaints - Developing a culture of active listening and continuous improvement by addressing concerns and complaints constructively.

Who Should Attend:

  • Practice Managers
  • GPs
  • Nurses
  • Administrative Staff
  • Anyone involved in the delivery of patient care

Event Details:

Date/Time: 21 March 2024 at 12pm

Location: Microsoft Teams (virtual event)

Admission: Free

Leading the discussion: Nick Turner (Practice Support Officer)

Supporting the discussion: Jodie Knight (Group Executive Manager - The Welby Group)

Don't miss this opportunity to strengthen your practice's CQC compliance and enhance the quality of care provided to your patients. We look forward to your active participation and collaboration in creating a supportive network for effective and caring healthcare practices.

Join the Practice Support Network events to benefit from learning, knowledge sharing, and fostering good practices across Lincolnshire.   By participating in this network, you will have the opportunity to build a supportive peer network and contribute to the growth and development of Lincolnshire LMC's Practice Managers community.

Should you be interested in sharing your expertise and experience in General Practice Management by assisting with future events, Lincolnshire LMC would highly appreciate your involvement. Your contributions would greatly benefit other practice managers and assistants, especially those seeking guidance in specific aspects of General Practice Management.

All other Practice Management Support Network sessions are available to view via our webinars page.

 

Booking

A 'Microsoft Teams' link will be sent in advance of the meeting.

Please share this page with your colleagues.

This is a good opportunity to network with peers and share your own knowledge with others.

Event Info

Date
21 March 2024
Time
12:00 - 13:00
Location
Microsoft Teams
Cost
Free for LMC Members
Suitable For
GP Partner
Non-GP Partner
PCN Administrator
PCN Manager
Practice Administrator
Practice Manager

Main Contact

Email
rosa.wyldeman@nhs.net
Phone
Call 01522 576 659
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know

Terms

  • This training has been funded by the Lincolnshire LMC, if you need to cancel the place, you can do so online up to 7 days before the event date after that time please contact the Lincolnshire LMC on 01522 576 659.
  • If you fail to cancel your place within a reasonable time then you/ your employer may be invoiced for the cost of the place.
  • We ask that prior to booking, attendees check their calendars to make sure they are not on leave or have other commitments. We also ask that attendees give as much notice as possible when cancelling, so that the place can be used by someone else.

Please Note: Where external training providers are used, the LMC is required to submit attendee names 7 days before the courses commence. To view the LMC Privacy Policy please go to https://www.lincslmc.co.uk/privacynotice

By booking and accepting a place on this course, you are agreeing to these terms